Shipping policy

Order Confirmation
• Once you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment.
• Orders are processed within 2–5 business days. If there are any issues with stock or payment authorization, we will contact you before processing.

Order Shipment
• You will receive a shipping confirmation email with tracking information once your order has been shipped.
• Please allow 3–7 business days for tracking information to update after you receive your tracking number, as some items may ship from international warehouses.

Delays & Responsibility
• We are not responsible for delays caused by customs, natural events, postal strikes, holidays, or incorrect shipping information provided by the customer.
• Once an order has been shipped and tracking shows “In Transit” or “Delivered,” any delivery issues should be resolved directly with the carrier.

Damaged or Defective Items
• All damage, defect, or missing item claims must be reported within 48 hours of delivery, along with clear photos of the item and packaging.
• Claims submitted after this window will not be eligible for replacement or refund.

Incorrect Addresses
• Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to incorrectly entered addresses.

Lost or Stolen Packages
• We are not liable for lost or stolen packages confirmed as delivered by the carrier. If your package is missing, please contact the shipping carrier directly.

🐾 About Us – Our Story

At SosaShop, we believe pets aren’t just animals—they’re family. Every wag, purr, and cuddle reminds us that our furry companions deserve the same love, care, and comfort we give to any loved one.

That’s why our mission is simple: to provide pet parents with premium, problem-solving products and everyday essentials at a fair price—making pet parenthood easier, smoother, and more joyful.

We carefully curate and engineer products designed to solve real challenges—whether it’s keeping your pet safe in the car, reducing shedding at home, or making bath time stress-free. Each item we carry is chosen with one goal in mind: to serve your loved ones greatly while giving you peace of mind.

At SosaShop, we’re more than just a store. We’re a community of pet lovers who know the ups, downs, and countless joys of life with pets. Our promise to you is quality you can trust, comfort your pet will love, and value that makes sense.

Because when it comes to family—only the best will do.

Let customers speak for us

from 55 reviews

Great quality 👍

Gary K.

09/12/2025

Freedom Walker Anti-Pull Reflective Harness

Very good quality. Exceeds my expectations. Size M fits my little dog perfectly.

Joseph G.

Excellent quality, I recommend it. It arrived on time, looks durable, the stitching and materials are well made.

Bryan G.

Great quality, great pricing, beautiful product. Well done!

Tony

Look at the cuteness! LOVE IT 😍

Arlene

Excellent all around! Love the quality and the durability.

Marylin N.

My dog weighs 17 kilos and the XL size is a bit loose on him but it's okay, this way it will last until he grows up. It's pretty and durable, I recommend it ❤

Brenda Collins

The product came in less than 2 weeks, I love the product. Feels built well and simple to use. My cat loves it! worth the money and wait! 😁

Lilith Garrison

The Intelli-Pounce™ Smart Cat Ball

This is the ONLY toy my cat has ever interacted with. We both love it! So clever the way it disappears into nooks and crannies and finds its way out again. That really gets her attention as she hears it moving about and waits for it to re-appear. The only wee drawback is that the tail does flick off occasionally and could get lost, but it comes with a spare. I am ordering another two to give to other cat lovers.

Glenda M.

It was smaller than i thought, and it's great! My kitten enjoys it, and i like the smart setting. If my kitten stops playing with it, speedy tail will go into a stand by mode. Then as soon as my kitten touches it, speedy comes back to life. This saves on power and allows for more play time. The last one i purchased, a different brand not speedy tail, it only lasted for about 15 mins before i had to charge it again and then after about two weeks, stopped working. I like speedy tail so much that i'm going to purchase another!

Mary Peterson

My lab usually drags me on walks, but the bungee on this leash absorbs the pulling so much better. I feel more in control, and it’s safer for both of us. Wish I got this sooner.

Marilyngomezjr

09/09/2025

5-1 Ultimate Control Pro

Great purchase, I'm very happy

Jenny S.

09/08/2025

sosashop

I always worried about my dog moving around while I drove. This leash clips right into the seatbelt and keeps him safe in the backseat. No more distractions! Plus, when we get to the park, I just unclip and it works as a regular leash. Super convenient.

Has been working great, thanks

Antonio

08/21/2025

Natural Cat and Dog Flea and Tick Protection Collar

Great quality toys, very satisfied ✨

Daisy M.

02/13/2024