Refund policy
Return & Refund Policy
We want you to feel confident shopping with us. If something isn’t right, we’ll do our best to make it right — within the guidelines below
Eligibility for Returns
• You may request a return within 30 days of delivery.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of purchase (order number or receipt) is required.
- Certain products depending on supplier might be ineligible for returns.
Non-Returnable Items
We cannot accept returns on:
• Items marked final sale.
• Custom or personalized products.
• Products that show signs of use, wear, or damage not caused by shipping.
• Digital downloads or gift cards.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery.
We may request photos or videos to confirm the issue before approving a replacement or refund.
Refund Process
Once your return is received and inspected, we’ll notify you by email whether it’s been approved.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error or a defective product.
Return Shipping
• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure your return reaches us.
• If the return is due to our mistake or a defective item, we will cover the return shipping cost.
Exchanges
If you’d like a different size, color, or item, please return the original product (if eligible) and place a new order.
Contact Us:
For all return and refund inquiries, email us at sosa.oscar0126@gmail.com with your order number and details.
